Privacy Policy

We value your privacy and want to be transparent about how we handle your information. This policy explains what data we collect, how we use it, and what rights you have. It’s written to be clear, practical, and easy to understand.

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This policy applies to ProPacktion (“ProPacktion”, “we”, “our”, “us”) and covers how we manage personal information shared through our website, orders, or business communication. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to keep your data safe and only use it for legitimate reasons related to our services. 
We take your privacy seriously and do not sell, rent, or trade personal data to anyone.

Propacktion Ltd is a UK-based packaging supplier providing food and beverage packaging products to business customers. As the data controller, we’re responsible for deciding how your personal information is collected and used. If you ever want to contact us about your data, you can email us at support@propacktion.co.uk .

We only collect information that helps us run our business effectively and provide the services you request. This may include:

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-Business and contact details: such as your name, company name, email, phone number, and address.

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- Order and payment details: including items ordered, delivery details, and payment confirmation (processed securely by our payment partners).

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- Communication records: when you email us or fill in a contact form, we keep a record to respond and assist you.

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- Website and technical data: like IP address, browser type, and pages visited, which help us understand performance and security. We do not collect sensitive information such as health or political data, and we only gather what’s necessary to serve you.

We use your information for specific and lawful purposes, including:

- To process your order: fulfilment, payment, delivery, and after-sales support.

- To provide customer service: respond to enquiries, resolve issues, and improve communication.

- To operate and improve our website: ensuring it’s secure, functional, and relevant.

- To comply with legal obligations: such as maintaining tax and accounting records.

- For marketing (only if you consent: we may occasionally send updates about new products or services. We never use your information for unrelated or hidden purposes.

The law allows us to process your personal data under a few specific grounds. For Propacktion, these include:

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- Contractual necessity – when we need to use your data to fulfil an order or provide a service you’ve requested.  

- Consent – when you’ve agreed to receive updates, marketing, or newsletters.  

- Legitimate interest – when it helps us run and improve our business while respecting your privacy (e.g. preventing fraud, improving user experience).  

- Legal obligation – when we’re required by law to retain certain information, like invoices or tax records.

We sometimes share limited information with trusted service providers who help us deliver our services. These include:

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- Delivery partners to ship your orders.  

- Payment processors to handle secure transactions.  

- IT and hosting providers that support our website and internal systems.  

- Professional advisers, such as accountants or legal consultants.  

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Each partner is required to comply with strict data protection standards and can only use the information for their assigned task.  
We do not share or sell your data for advertising purposes.

We use cookies to make our website work properly and to understand how people use it. Some cookies are essential (for things like checkout and security), while others help us analyse performance and improve the site. You can manage or disable cookies through your browser settings. If you disable essential cookies, some features may not function correctly.

We only keep your data for as long as it’s needed for the reason we collected it — for example, while your account or order is active, or as required by law. After this period, we securely delete or anonymise your data so it can no longer identify you.

We use secure systems and best practices to keep your information safe. This includes SSL encryption, restricted access controls, and trusted hosting providers.  
We regularly review our security processes to make sure your data stays protected from unauthorised access or loss.

Under UK GDPR, you have several rights regarding your personal information. You can: - Request a copy of the data we hold about you. - Ask us to correct information that’s inaccurate or incomplete. - Request deletion of your data when it’s no longer needed. - Limit or object to how we use your data in some cases. - Withdraw consent for marketing communications at any time. To exercise your rights, email **support@propacktion.co.uk**. We’ll respond within one calendar month as required by law.

We only send marketing messages if you’ve given us permission. You can change your preferences or unsubscribe at any time by clicking the link in our emails or contacting us directly.  
We keep our communication relevant, occasional, and respectful of your time.

Some of our partners, such as analytics or hosting providers, may store or process information outside the UK. When this happens, we make sure your data receives the same level of protection by using approved legal safeguards like Standard Contractual Clauses or adequacy decisions.

Our website may contain links to other sites we don’t control. If you click on a link, please review that website’s privacy policy — we can’t guarantee their data practices match ours.