Frequently asked questions

Delivery times depend on the shipping method you choose at checkout.Our standard delivery typically takes 12–15 days. If you need your order sooner, express delivery is available with an estimated timeframe of 4–7 days, subject to item availability and additional charges.We also offer an economy shipping option, which provides a 15% discount on your order, with an estimated delivery timeframe of 60-70 days.Please note that delivery times are estimates and delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.

The cost varies depending on quantity and shipping method. Standard delivery is included at the base rate. Express delivery is available at an additional cost and prioritises faster processing and shipping, subject to item availability. We also offer an economy shipping option, which provides a 15% discount on your order total in exchange for a longer delivery timeframe. The final delivery cost will be displayed at checkout before you complete your purchase.

You may be able to make changes before your order is dispatched. Please contact us at support@propacktion.co.uk as soon as possible. You will receive an email once your order has been dispatched. After dispatch, changes can no longer be made.

Delivery timeframes are estimates and may vary depending on the shipping method selected, product availability, and external factors such as transport or customs delays. If your order has not arrived within the expected timeframe, please allow a little extra time as delays can occasionally occur. If your delivery is significantly delayed, please contact our support team support@propacktion.co.uk ASAP and we will be happy to check the status of your order and assist you further.